"...when I was a student and worked in a clothing shop (part of a chain), we were expected to try and sell an average of three items per transaction, and if we didn't, our store got marked down. If we did, we got a higher staff discount that week. We also got judged on our customer care by mystery shoppers and visits from regional managers. I'm talking about the 80s now - so it sounds to me like the NT has realised that economic survival means adopting successful models from the commercial retail industry...."


Nowadays you don't get paid any bonuses, such as higher staff discounts. You get nowt...just sell, sell, sell...

Mystery shoppers stink.

Sidmouth NT shop regularly outsells Bath, York etc.....but we got marked down because we refused to upsell and harass customers...as a result our customers loved coming in to us.

Today I went into The Body Shop and was 'harrassed' half to boredom with 'But, if you spend just another £3...." yadda yadda yadda...and she wouldn't let up. Result? I won't go back there to be harassed again.

As a customer, treat me with respect and don't harass me to buy things.

As a member of staff..treat me with respect and don't harass me to harass customers, whom I treat with respect.