To get to root of the matter - I have taken the liberty to make contacts regarding your concerns - unfortunatly, it is the weekend.

I anticipate a corporate response into this thread by Wednesday, November 11.

The location of her "Boots" store - and the hours of the "incident" will help.

Lizzie has clearly forgotten to assist you here, since she has posted six times and not bothered. It is no secret that Lizzie lives in the South-West.

But it happened to the daughter of a friend so it could be anywhere. Lizzie may decide to help get an answer or not. My advice is not to hold your breathe.