I am glad you shared that. Evidently the same crew collects for a colleague who does not live far from me. And they go the extra mile, taking bins all the way back up the drive and setting beside the garage.
I had call this afternoon from the Refuse and Recycling Manager for the Borough who was very nice, apologetic and understanding. Said mine was not the first complaint. Said the crew has been spoken to, though no one owned up. Said he suspects it may have been one that has been reprimanded before and even been reported by his/her own colleagues.
Oh dear. I really hope this individual comes to grips with anger issues and/or recognises and amends his/her carelessness.
Anyway, I have direct email for the manager and he said send the purchase details for replacement glass and he will forward to insurance for remuneration.
RESULT!
ps A better result would be that person who did the deed find some happiness and respect for self and the job he/she does. So here's wishing for that.