VTam - I had a doctor like that in the UK. Luckily it was a practice of five GPs and I always made sure that I told the receptionist that I would not see that particular guy.

So far as the reception staff are concerned - I just make a point of thinking that I pay their wages and go in with a very positive attitude. If they are rude just be assertive - my lot, in the end, treated me with some grudging respect because I pushed back.

Is there another surgery that you could go to?