I had a Calton case comprehensively damaged by Virgin Airlines at Athens airport some years back. The guitar inside was totally unharmed. The insurance covered a replacement case so I contacted Keith Calton, who was superb in handling the entire issue from there on and wanted to see the damaged case to see what changes might need to be made on future cases. Absolutely first class service throughout, so if Calton in Canada is letting the name down I think Keith should definitely be informed, at least.