Funny...I have had the same problems and stumbled on this after a Google search. When your company names shows up on Google with the word "problems", well...you have a problem.

Hey Jim...try some basic customer service and return phone calls, hell even answer on a regular basis. It's as if you just don't care and feel you have bigger and more important customers. That may be, but us little guys are important in total. Right now you get an F for customer service, and I'm buying a competitors case just because you can't return calls and follow-up.
Jorge F.