I tried to get Calton on phone two times both during and after regular business hours. I was trying to buy a guitar case for trip to Ireland. No one returned my call. Then I located a Calton case in Michigan. I am told that Calton is having lots of problems with delivery and quality and that high end guitar dealers are looking to replace them because of reliability. When I got my case I put my guitar in it checked it but when I got it in Ireland my guitar case was soaked inside and my Martin om 28 was ruined, warped from rain. My case was locked and it was pouring rain when I left, but I am shocked that a case that costs this much is not water tight. I am sorely disappointed.