Get on the horn IMMEDIATELY with her medical team. There is NO excuse for not giving her pain meds. Getting my port was HORRIBLE. It DOES hurt like hell. I had lots of pain in my neck and found that something cold helped a lot. If you don't have a special bag for that kind of thing, put a bag of frozen peas in a ziploc bag and wrap a dish towel around it and tell her to leave it there as long as she can stand it.
Loads of Love,
Michelle
PS. Package goes in the mail tomorrow...tell Linda she's welcome to call anytime.