Trevor: That T-Cooper joke you posted may be closer to reality than you imagined. I once worked as a volunteer at a suicide prevention hotline. (Not everyone who called was suicidal. We accepted calls from just about anyone. I just call it that so most people will know what I'm talking about. It was similar to what is called The Samaritans in Britain.)

I remember one caller who was upset because her shrink had told her she was "insecure." She reacted as if the doctor had told her she had cancer. She was practically sobbing when she asked me, "Do YOU think I'm insecure?"

Now, how do you answer a question like that? Sometimes you had to laugh. But you had to wait till the call was over and laugh with your co-workers.