sadly it isn't 'the people sitting at their desks' who make the decisions with benefit claims - nor is it your gp who has any say about whether you qualify for disability benefit. the job centre staff are over-worked and generally do their best to be sympathetic and helpful. the crucial decisions for claimants are made by a french computer. it is beyond me how so many people can become so agitated about people with nothing maybe fiddling a few quid in the most difficult circumstances while seemingly unconcerned about the far more costly and criminal activities of the wealthy and powerful. we are a very rich country where no-one needs to suffer the misery of poverty.