Well, John... Back when I was an assistant service manager at a Chevy dealership we'd get these people who'd come in just before the end of the warranty who thought they heard noises... I'd drive the cars sometimes with 'um and they'd go "That was it... Did you hear that?"... Of course I didn't but I'd always say, "Yeah, I did... We need to make some adjustments" and...

...send 'um to the waiting room for a half an hour while their car was back in the shop just sitting with it's hood up in a bay that was not manned... Because of the size of the shop the customer really couldn't see if anyone was working on anything...

After a half and hour I'd walk in the waiting room and say, "Mr or Mrs ________________... We adjusted a belt and everything is fine now"...

They'd leave happy and 9 outta 10 times not return ever again with "strange noises"...

I mean, I hate to admit that but that goes on a lot in new car dealerships...

B~