If you read Melissa's original posting she says nothing about her appliance being faulty, she just wants to light it - a procedure that is deemed suitable for the appliance user.

Pilot lights go out for various reasons, such as a) interruption in the gas supply b) being blown out by high winds - this can occur even with a balanced flue system. An engineer isn't really required in these circumstances - provided the user follows the appliance intructions.

On the other hand, if the pilot light keeps going out then it suggests a fault - a Gas Safe engineer is DEFINITELY needed in this case.

She has someone coming in to do an annual check, if the appliance is on a half-decent maintenance contract it will be serviced at the same time. I would expect there to be break-down / call-out cover in the contract.

JJ
(A residential landlord who takes gas safety VERY seriously)

PS: Melissa hasn't been back on since her initial postings on 3rd March - perhaps she's sorted. Or she's blown herself up.