As a healthcare professional, I am used to patients who feel they have the right to hurl abuse, question the capability of those giving care and be offended by the slightest thing.

In return, we have the right to tighten our lips, find common ground, explain rather than challenge, apologise if it diffuses the situation even if you have nothing to apologise for and wait for the complaints to come in anyway.

Luckily, this is less than 1% of patients. But a rather loud <1% all the same. You learn the difference between being offended and recieving offence.