Back in the bad old uneducated days I used to get a lot of mileage out of "yes, dear." Unfortunately that also earned me some bruises. I think it was the whiny tone...

Anyway I have learned my lesson and now I know exactly what to say and when to say it. And if you think I'm going to give ammunition like that to my competitors you have another think coming.

You know, Carol, a kitten and a man would be a good combination. And, hey, I have a kitten right here! Well, OK, she's more of a full grown cat, and she isn't very friendly...