Northerner - I'd encourage at least an informal chat with your local victim support volunteers
if you feel shaken up by the bad experience..

I'm long out of touch with the state of current Victim Support Schemes,
but the group I was involved in as a volunteer 30ish years ago
was very good and well resourced.

Training for giving practical advice and counselling was taken very seriously.
The skills level of volunteers involved was quite 'professional'.
They weren't just a bunch of well intentioned ineffectual amateur do-gooders.

I was probably one of the youngest and least experienced,
as a new graduate testing myself out if I was suitable for a career
in some kind of social work
[one of the usual career paths, along with teaching or media/journalism, for my particular degree].

Very valuable life experience in my mid 20s,
but it helped me understand I wasn't cut out to be a Social Worker.

take care...