Before I laugh, I need more details.

The "guy" may well have been a software that analyzed your mail for typical keywords and composed the reply from corresponding prefabricated text snippets. 50% of all complaints can thus be answered to the customer's satisfaction. 40% of the requesters will be frustrated or intimidated. 10% will repeat their request - if the software is good, it will recognize those repetitions and send them to a human support gal or guy.

Not funny, just economics. Keep us informed.