I am on a mission to spare people from dealing with customer service at verizon. except for dell, i have never seen anything like it at all. the people meant well, but their hands were tied. oh you have the wrong department...i must have gone through 12 reps in a matter of days. after establishing with technical support i had a defective phone, you would think they would just send me a return mailing and be done. no..days and days have gone by. someone was sending me one and we got disconnected. more reps. one said there is one in your account. i said i can't get into my account. finally they figured it was locked. so then the dumber than dumb ones sent me a text to the phone that did not work to unlock the phone. i said can you email me. no..i would lose my job. they said go to the nearest verizon store and they will mail it for you. it is in the next state and i don't have a car but i got there. they said they could not mail it because it was the different kind of store.

if i can save 10 people from buying anything from verizon, i will feel good. i have to use verizon towers but i am now waiting for a phone from jitterbug/aarp. nothing but verizon really works here although some phones do work...i am waiting for my seventh phone in a few months. my brother in law is dying. no one can reach me. if you have any way to use any other carrier, i recommend it. this has been so beyond bad they should use it as a lesson in an mba class. i think someone could blow them out of the water if they had decent towers and decent service. since jitterbug uses verizon towers i will let you know how their service is..i will say it is 8 days since i ordered a phone from them and it has not arrived but the customer phone service was good. ANYTHING BUT VERIZON.