Not sure I understand what you mean by 'low information', Donuel. I agree that it is not hearts or minds but hearts and minds, assuming that you mean emotions by hearts. And don't leave out the physiological. Also agree with you, Steve, assuming you also include 'the self' when you speak of those who assume authority.

Not a perfect model, but one I often use is what in CBT is called "the cognitive equation."

Event (may be internal, external or include elements of both) ---> Perception (what one takes in through the 5 senses and that varies by individual) --->Interpretation (this includes beliefs about ourselves, others and the world, value judgements, social learning, socialization, past experiences and the extent to which those experiences have been generalized, etc. knowledge, emotional learning or distortions, etc.)---> Reaction( in therapy usually call attention to the emotional response, but the reaction usually includes emotion, physiological response and cognitions.) I usually draw this as a circle and not as a linear process. The reaction itself is also an 'event.'