"cases where the interests of the British citizens and the British businesses are not aligned"

Interests of the British businesses if harmed affect the British citizens who work for them. British Airways got a mention. They employ over 39,000 people. How many of them do you want put out of work in order that you receive £600 for a delay?

It is the airline, or some form of insurance paid for by the airline that pays out the compensation so where does this nominal cost to all other unaffected consumers come into it at present? As a potential cost to the airline that means compensation burden has to be factored into the price of every ticket sold leading to an increase in price. Is that in the interests of the individual?