Glad to see that all those standing to the left have, as usual, completely missed the point.

Senoufou: A cleaning job that was "stress free", that had no responsibilities/accountability and no standard to be met as there were no inspections.

Teribus: Merely pointed out that ALL jobs have responsibilities where the person performing that job is accountable to the person paying them to do that job for doing it properly and that a person's work can be subject to inspection at any time by the person paying them to do that job and it is the latter's requirements and standards that have to be met.

DmcG - Legally any "contract" is viewed as being an arrangement entered into by two reasonable parties. In the case you used to illustrate your point my view would in all probability be the same as the line taken by your daughter, the actions of the Laundry service having realised the error was correct and they are to be commended for it. Apart from that a "Non-Iron" shirt means that "you do not have to iron it" IT DOES NOT MEAN that the shirt CANNOT or even MUST NOT be ironed.