NPR and ProPublica did a report in 2014. Sounds like the problem is largely trickling down from the top. The pay level may be reasonable, but reorganizations can cripple a good business or operation if not conducted well, and she's more concerned with perception than reality.

We'll have to watch for reports out of Harvey, to see if they have cleaned up their act.

It does sound like bringing a "business" individual into a charitable organization has been a major blunder. From another Pro Publica article:

A former AT&T executive who had taught marketing at Harvard Business School, McGovern pledged to make the tough choices that would revitalize the Red Cross, which was chartered by Congress to provide aid after disasters. In a speech five years ago, she imagined a bright future, a "revolution" in which there would be "a Red Cross location in every single community.''

It hasn't worked out that way.

McGovern and her handpicked team of former AT&T colleagues have presided over a string of previously unreported management blunders that have eroded the charity's ability to fulfill its core mission of aiding Americans in times of need.

This one's long, I'll finish reading it later, but am sharing it now to not lose track of it. I still have questions about the numbers circulating, but also have to ask if they don't have a way to get McGovern out and try to repair the functionality and the reputation - and take her AT&T crew with her.

She sounds as bad at running the Red Cross as Trump is as the highest elected official in the U.S. - totally unequipped to do the job.