Julie--you can always re-install software, if worse comes to worse--of course, whose to say that she didn't delete the software herself? and if any files were lost, you can always say "What do you mean,you didn't back your files up? You should always back up your files!"

Of course, you should ask the woman, "What was the last command that you entered?" This question immediately generates fear--chances are, she has no idea what the last command was, and if she does, you can always say."You should have done "X" before you did that, because you were in the "Blank" mode, and that could cause "XXX" to delete and whatever else your immagination can cook up--

My experience with the self-important types is that generally they are the biggest screw-ups of all, and they know it, and they act self important in order to conceal their ineptitude, so when you start throwing this stuff around, they get panicked enough that when you offer to straighten it out without telling anyone else about the problem, they are happy to let you--

Is this a dishonest and manipulative ploy? Some might say so, but you have no way of knowing what goon activities took place between the time the program was running fine and the time you got back to your desk and it was a mess, and chances are, the guilty parties are trying to make it look like it is your fault--