Glad you got it sorted SPB, but all that stress! Very upsetting. As you say, rubbish 'customer services'.

I remember my first transatlantic flight ('London Airport' to Montreal in a Boeing 707). It was with Pan Am, and in those days it was all very 'posh', even in the ordinary class seats. The passengers were in suits and ties (men) and elegant dresses with often a little fur stole and a hat!! (women)

The 'hostesses' were perfumed, coiffed and absolutely beautiful. They treated one like royalty. It was quite dream-like for me (I was very young) The journey took 7 hours to Newfoundland for re-fuelling, then on to Montreal.

Even 'London Airport' was rather basic. (It wasn't called Heathrow in those days)
How times have changed!