Another aspect of online exchanges, apart from the ability to hide behind anonymity and the fact that you can't see faces with all their gamut of expression, is that you don't hear nuance in people's voices. Most people seem far clumsier in expressing nuance in the typed word than they do face to face. Misunderstanding online can take a day or two to clear up, by which time the offendee may have decided to set their umbrage in stone. Face to face, it's cleared up in seconds if there's anything to clear up at all (or, rarely, there'll be wigs on the green). And, on top of all that, there's the ability to set up a false persona for yourself. Recognise that, Donuel? Never mind try a little tenderness, etc. Try a little straightforwardness, eh?