could use "burner" but the appliance would need to be gas.

I'm still trying to get the cooker sorted.

Mum (a have difficulties starting many phone calls) phoned Beko support yesterday. They firstly denied the existence of the product and then forwarded her to another number (maybe in Turkey where Beko are based?) where mum could not understand the English of the person answering the call. I then tried emailing Beko support and got no reply.

I started with emailing the retailer AO today with an email that outlined both the fault and the problems we had with Beko support. They try to push you to the manufacturers as I think a lot of companies probably do but, legally, they are responsible for selling me goods not of satisfactory quality.

It started off well with a quick response which asked for a picture. I did that and the problem was acknowledged in a follow up email but that email also suggested I should try Beko first.

I've repeated the problems we had with Beko, told them I'm not prepared to go further that way and I'm asking them to sort it out and am waiting for a reply.

And all this for what I think is simply a misprinted knob. I'd accept one in the post to try rather than getting repair people in or looking for a replacement cooker.