Jesus, Ebbie! I hope your friend recovers from his shock and that nurse gets a training course in how to speak to patients.
I'm in a slight rage because I have to visit the surgery *three* times over three days next week. Once to get a blood pressure monitor, once to give it back, and once to get a Covid booster. I do *not* want to hang around where sick people are. I asked to get the booster on the same day as bringing back the monitor but just got the next-day appointment back by return email.