Got a great vest for $mas from Lands End. Immediately ripped it. Contacted Lands End, they said Oh, defective. Want to return it and wait for the replacement, or replace, use that packaging to return, get reimbursed? I, being impatient, opted to replace first. They send me packing slip to print for return so no waiting in line. Great. Package old one up, take to UPS, drop off.

So far so good.

Then after a couple of weeks, contact Lands End, have you processed the return? No, USPS has not scanned it yet.

Fuck.

U*S*PS. Not UPS. Post office, not parcel service.

I have not yet gone back to the UPS store.