PalTalk has an automated email response system which simply send you to online FAQs which finally end up saying that if 'X' don't work, "you may not be able to use PalTalk from this location & PC"...*grin*..(means THEY ain't got it figgered out, either), and I'm not sure ANYONE can get a personal response...and I have shut off all firewalls etc..etc...there is something in the registry I have not found that keeps me from starting over, I think.