Problem is with people like that, the more they get away with it , the more they do it.To me they are a bit like children, if you don't teach them what is acceptable behaviour, how are they going to learn? I admit bouncing the fag packet off this woman's head was probably a teensy bit extreme, but justified IMO.Seems to me we all accept rudeness and bad manners as though it was just something the world has devolved into, and maybe that's why it has.....