I did try to write them a little thank you, but they will not reveal any appropriate address, or telephone number. The only way to contact them is by the web, which I have done. They informed me they didn't know how to fix my broken system, and determined that "it's Microsoft's problem - you'll have to contact them."

I have contacted Microsoft Corporate. I have contacted 5 separate editors at my local newspaper. I have my letters to my State Attorney General, Consumer Protection Division and to my local police consumer fraud divisions approximately 50% complete.

Cheers.

John