well...not sure if it amounts to the same...but there have been a few calls I have gotten where the customer could not connect to the interent...for several days...they have been back and forth with several techs in various departments...and to their computer manufacturer....and always came back to us (tier 2 support)...I hardcoded the dns servers and bam...they were up in five minutes...of course they thought I was akin to God....i hate to say it...but I agree...