A wonderful reference is "Word 97 Annoyances", by whatsisname (you can probably find it on Amazon). There is probably a Word 2000 Annoyances, too, and maybe soon one for XP. It gives you lots of information you can't find in the help pages on tweaking Word to make it do what you want to do instead of what the guys in Redmond want you to do. It explains how to use NORMAL.dot, toolbars, and a host of other neat tricks.

Aloha,
Mark