Coming home over-slaked one night I dropped my purse into next door's garden (funny enough they didn't know our surname after 15 years despite we chat all the time) - anyway........
I spent my sunday hangover trying to get through to the "lost card" call centre. Didn't get throught til monday. NOT impressed.
Luckily next door mentioned the purse in the pub & they knew instantly which drunk it belonged to - but I cancelled the card after that & won't be getting another. I am really bad with cards & am on my 10th issue of my switch card (for which you have to go into the bank & get them to start the numbering at one again).

Kris