Jeri,
Don't worry about being overly helpful here. This group needs all the help it can get. Some of us may "sigh" like your coworkers, but others of us will be much appreciative.
I don't recall you posting before, so you should know that this site gets thousands of "hits" daily so many more read than post. You are actually reach a vast audience and your help may encourage them to try out posting in the Mudcat Forum.
Roger in Baltimore (just trying to help)