Having worked in a job centre, I can agree with Paul above....the vast majority of staff were like myself, genuinely interested in helping people find suitable work/training/college courses. The majority of our customers were honest, friendly people.

The minority of our staff were obstructive, objectionable,lazy and uncivil.

The minority of our customers were agressive, threatening, dangerous and anti social.

London offices experience at least one assault on staff by a customer per week....ranging from stabbing,punching and battering of the former with a heavy implement.

No member of staff has ever attacked a customer.........