Foolestroupe, correct me if I'm wrong, but my recollection is that the woman put the cup between her legs. How damned stupid does somebody have to be before a reasonable person can say "it's not her fault"? Coffee is SUPPOSED to be hot. And most intelligent people won't put it between their legs in moving cars.
Sorry, I think she should have been given a tube of salve for the burn and told to get over it.
Maybe I'm just old-fashioned, but I think people should take a little responsibility for themselves.