Bobert - the only one who can answer your question would be Max - or possibly Jeff. And personally - being in the same sort of field I don't blame him for not answering. My company doesn't give explanations of outage to our customers either. During the outage we are normally to busy trying to fix it - and afterwards the point is moot.

then you chave companies like our local roadrunner - whose services were down totally for three days last August - and they deny that it ever occurred.