Just to make it clear that
1) I am not bashing Steve Heap / Mrs Casey. Running a festival that is a commercial and artistic success is a tough job, especially with the mountain of red tape and health & safety nonsense that Mr Blair seems intent on drowning us with (plus charging us for the privilege). The observations I made were intended as constructive criticism and I would hope that they are taken on board by the organisers. The things I mentioned are what disappointed me and, from the response, others too. If too many people stop going then the festival will fold and presumably Steve would not want that to happen, so I assume that he is cute enough to make changes as appropriate.
2) The majority of stewards are ace. It is the inexperienced volunteers and hired muscle who cause the problems. I feel that more training, mentoring and monitoring are what is needed. It's a tough job to do if you are inexperienced.
3) The festival is still good, varied, friendly and worth going to. But forewarned is forearmed and in future, if nothing changes, I will have a better idea of how to deal with the shortcomings.