My sister constantly tells me how she hates United. She once had a snake she was transporting, very big python, and on his box it was labeled "Cold-blooded animal. Do not leave outside." United staff left him outside for 2 hours and he almost died. I don't care for snakes myself, but regardless, what a sh1tty way to treat customers and their pets of choice! So, she'll never fly United and nor will I. BTW, if you're ever going to Ireland, fly Aer Lingus! The BEST experience I've ever had on a plane!!!