You don't hang around since 1833 with suck-o customer service. Martin is first-rate on this, and particularly sympathetic to older, out of production models. They have some great folks there. Gibson? I dunno-don't own one. Here's another tidbit MG may not enjoy--Taylor has a first-rate customer relations division as well. In any case, read some great sagas about Martins, Gibsons and Taylors over the years. I'd say that is one major incentive to buy a NEW guitar, as the life-time warrantee comes with it. Meanwhile, not to diss, but the latest Chinese darling, Blueridge, offers 1 year. Hmmmmmmm.