Hey, Jude! I looked at the SPSO Site you kindly linked, and checked out a couple of things (rather than make a complaint right away, I think I'll try a letter to the person dealing with my case, avoiding overt sarcasm but quoting the part from my letter of a year ago which gives the information they have just relayed back to me). I found the following table interesting: "Of the complaints that went to full investigation, outcomes for 2005-06 were: Fully upheld 13 Partly upheld 41 Not upheld 43" Wonder when the original complaints "upheld" were submitted.
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