Wow. So much anger and hostility. While I have never had any serious problems in my few dealings with Calton, there clearly must be something to this. It would be sad to see such a great name go down in flames for poor customer service. Todays customers expect prompt return of phone calls, prompt return of emails, prompt follow-through if you committed to do something. Even if you can't answer their question or solve their problem at that moment, a simple email or phone call to explain the situation and when you will have the answer, goes a long ways. It sounds like maybe things are going well (increased sales last month) and his system is strained. A good problem to have, but only if you can handle it. Sounds like he simply needs an assistant to reach out and touch customers.