"I thought a mailed-out programme was included in the ticket price?"
Nope. Ticket holders are normally sent a letter when programmes are ready and you then either send them an appropriately stamped envelope, for one to be dispatched to you, or pick up a programme on your arrival when you swap your ticket for wristband.
By clicking on the User Name, you will requery the forum for that user. You will see everything that he or she has posted with that Mudcat name.
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* Click on the linked number with * to view the thread split into pages (click "d" for chronologically descending).
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sj