It's not a new problem. My company once stopped printing manuals and out everything on a disk. Of course you had to get the a machine up to read the disk and the instructions were on the disk. I'm sure it sounded like a good idea to the finance folks, not so much for the support folks. I had forgotten that the tablet PCs don't even have CD drives anymore so I suppose Siemens figured they didn't need a CD but not having a CD they probably didn't think that decent printed instructions would be really useful for first time users. I'm glad I'm retired and don't have to think about this stuff anymore.