We've since had a big staff overhaul. Thing is what 1 member of staff thinks is someone kicking off, may not bother another. There's no staff here that are genuinely horrible, except the woman who's had all the complaints (I've added my name to the list as well)
There was an agency carer here today. She is foreign & she was traumatised by what my flatmate said to her, then 10 mins later my flatmate was fine & talking sense. The carer is a bit overcautious but she's really nice. She's now taken it to the big boss. I hope something will be done so I/we can have ☮!