Ordered two items of furniture on line from mail newspaper shop on Thursday at around 4pm. The order stated that unless ordered before 3pm you could not have next day delivery which would have cost £3.95 but I could have Saturday delivery cost £8.95 or 3-4 day normal delivery at no extra cost. Not being in a hurry for the items I choose the free delivery. The e-mail arrived telling me to expect delivery Tuesday or Wednesday & an e-mail would be sent once despatched. Well on Friday slipped out from 8.30am for about one hour & on my return my neighbour called me before I got indoors to say she had two parcels for me, yes the items had arrived - the e-mail telling me they were on there way arrived mid afternoon. Just thought I would praise excellent service & tell others also.