Bought a top-notch Mira shower in 2013. It's still going strong. Except for the clamp on the rail that holds the shower head. It got brewer's droop in 2015. Bought a replacement, twenty quid plus. Same thing happened again in 2017. Another twenty quid plus. Now it's busted again. I finally snapped and wrote to Mira asking them to replace it. They wrote back to tell me that they had no record of any of those purchases, including the shower itself. Well that's hardly surprising, as I bought it from Amazon, not Mira, and bought the replacement clamps from other plumbers' merchants. So they offered me a replacement at 20% discount. The buggers. I bought it under protest. You can't not have a shower head that stays erected for chrissake. They will be hearing from me!