One thing I found that I had to learn in a relationship/marriage situation was that even if you were right in the argument or dispute, if another party was hurt by the nature of what was said, be it tone of the manner you express yourself in trying to make your points, at some point, the right of wrong of things can become secondary to the fact that someone on one of even both sides of the dispute are hurt or offended, the were indeed hurt, and hurt IS hurt whether you feel you were right or proved your point. If one walks away knowing one was right in the argument leaving the other party hurting from something other the settlement (if you even reached one), you have to understand the hurt and you don't have to concede the original point to know that something beyond all that happened, some offense real or imagined has occurred, and if you ever want to be able to solve possibly more important problems, these sensitive points have to be identified to be used as tools (and hopefully not weapons) in the future. You have to be able to apologize for these offenses no matter who won the original point, as it is in the end, a completely different apology. Then you can move on and build on things in an open manner without dropping into set patterns each time something does go wrong or is disputed as a matter of habit. When communication goes, each party can hurt the other in ways they will no longer realize.

You were a bit rough on Heather, considering some of the other posts that get harsh, shrill of mean that will come up in threads like this one. I greatly appreciate and respect your skills as a moderator and count you as good friend, but I am surprised that these posts rather than some others could set things boiling over the top.