People want things to be the same from where they first came across them.
I used to install software occasionally on site and most of the day was people apologising about what they didn't use.Every upgrade for 5 or 10 years had been ignored (apologetically) for the safety of what they understood AND most of all worked for them
I'm reasonably IT competent for a person in their late 60's but still have the fun of realising that new things are often better and that I have often been wrong about my assumptions
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sj