Yay! I'm impressed!

I was expecting you to tell me to go jump in the lake for harassing you, but seriously, putting it in writing and sending it to the appropriate authority should mean that the issue cannot be ignored or shoved under the rug especially if you add your **CC list** at the bottom of the letter.

I worked in a few government departments over the years. I have seen the power of a well written letter sent to the right place(s). I have also seen how easily verbal complaints can be ignored.

One suggestion, though, would be to say that you are prepared to take it to the media if you are not satisfied with their response. That will give them some time to investigate and take appropriate action. Taking it to the media is a last resort, in my opinion.

Good luck.